Lisboa, Portugal
há 6 dias
Descrição da oferta :
  • Funções
  • Main Responsibilities :

  • To ensure that debts on company managed accounts are collected in compliance with Market Terms and Conditions;
  • To ensure collection of invalid claims, through direct customer contact and business knowledge;
  • To escalate all issues through appropriate channels and ensure the use of correct Global tools to execute tasks.

  • Manage customer / account queries to ensure sales ledger balances are clean on customer account;
  • Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
  • Notify Markets of uncollectable debt risks & mitigate where possible;
  • Collection activities based on Market Collection Strategy;
  • Respond to incoming collection concerns from the customer and internal stakeholders;
  • Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts, which could ultimately impact Sales and Working Capital of the business;
  • Analyze and check KPIs on quality of services provided and present during DORs;
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes / errors and problem solving;
  • Execute identified business and internal controls of Collections processes;
  • Review and propose updates, through company, to the Standart routines due to legal or process.

    Offer :

    Direct contract with our client,

  • Opportunity to work in a reference company in its sector;
  • Salary conditions compatible with professional experience;
  • Dynamic and versatile work environment;
  • Initial and continuous training.

    Requisitos : Requirements :

    Requirements :

  • Degree in Accounting, Finance and Economics or similar (preferentially);
  • Proficiency in English and Danish;
  • 1-3 years of experience in Cash Collection;
  • Previous Customer Service or O2C experience is an advantage;
  • Prior working in SSC environment an advantage;
  • Strong computer skills, including SAP (is a plus) and Microsoft Office applications (Word, PowerPoint, Excel);
  • Strong problem solving and analytical skills;
  • High Customer Service skills;
  • Able to propose and implement improvements in procedures;
  • Strong customer focused attitude.

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