Descrição da oferta : Funções
Main Responsibilities :
To ensure that debts on company managed accounts are collected in compliance with Market Terms and Conditions;
To ensure collection of invalid claims, through direct customer contact and business knowledge;
To escalate all issues through appropriate channels and ensure the use of correct Global tools to execute tasks.
Manage customer / account queries to ensure sales ledger balances are clean on customer account;
Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
Notify Markets of uncollectable debt risks & mitigate where possible;
Collection activities based on Market Collection Strategy;
Respond to incoming collection concerns from the customer and internal stakeholders;
Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts, which could ultimately impact Sales and Working Capital of the business;
Analyze and check KPIs on quality of services provided and present during DORs;
Participate in KPIs trends (SLAs), root cause analysis of mistakes / errors and problem solving;
Execute identified business and internal controls of Collections processes;
Review and propose updates, through company, to the Standart routines due to legal or process.
Direct contract with our client,
Opportunity to work in a reference company in its sector;
Salary conditions compatible with professional experience;
Dynamic and versatile work environment;
Initial and continuous training.
Requisitos : Requirements :
Degree in Accounting, Finance and Economics or similar (preferentially);
Proficiency in English and Danish;
1-3 years of experience in Cash Collection;
Previous Customer Service or O2C experience is an advantage;
Prior working in SSC environment an advantage;
Strong computer skills, including SAP (is a plus) and Microsoft Office applications (Word, PowerPoint, Excel);
Strong problem solving and analytical skills;
High Customer Service skills;
Able to propose and implement improvements in procedures;
Strong customer focused attitude.