Be Part of It
Our client works with some of the most well-known global brands across nearly 50 countries, supporting more than 60 languages and still they offer every individual member of their team an individual experience.
So, whether you are looking for a contract of 12 months or more, or wishing to work towards a permanent position the flexibility for re locators and local applicants is exceptional.
Your role within this global company will be to provide Customer Support to the clients of this worldwide known brand. This will require someone with good listening skills and the ability to problems solve effectively.
In turn, you will receive training from a world class international company, and gain international experience within the Customer Service industry.
Some of your daily tasks will include :
Communicating with customers in a professional manner via both telephone and e-mail
Providing solutions to issues that customers are facing with their products
Redirecting calls to the appropriate person where necessary
Educating customers on how to solve issues themselves when possible
Working cohesively as a part of a team in order to meet targets and deadlines
Fluent in Dutch and English
Good working knowledge of computers with an understanding of MS office applications
Previous in a BPO or Contact Centre environment would be a bonus
Experience with working in a team based environment supporting the team and contributing
Excellent professional communication skills, both written and verbal
Excellent problem solving and troubleshooting skills
Ability to work independently and on own initiative
Highly organised with the ability to prioritise own workload
Up for the Adventure?
Then we want to hear from you today, so get in touch!
No probation period so bonuses are available from the outset
Variety of bonuses available
Subsidised foundation language courses available (Portuguese and Spanish)
Numerous subsidised social activities
Access to companywide parties / networking opportunities
Annual return airline ticket
Opportunities for growth within the company
A relocation package will be provided for any successful candidates coming from a different country. This would include :
Reimbursement of initial flight to Lisbon
Access to support from both the company and the Delegate team