Customer Support Agent
Delegate Recruitment
Lisbon, Portugal
há 26 dias

Be Part of It

Our international and award winning client is looking for a Dutch speaker to provide customer support while representing one of the most well-

known online retail brands

Located in Lisbon, the sunny and inexpensive capital of Portugal, they are providing accommodation, ongoing growth within the company and a list of generous employee benefits!

Your Challenge

You will be the face of a major online fashion provider, who have millions of customers across Europe. You will provide customer support via phone, email and live chat.

This will involve answering and dealing with any queries. Patience, understanding and strong problem solving abilities are a must.

In return, you will benefit from some amazing employee perks, work in a highly diverse and fun environment and gain invaluable professional experience with ongoing growth opportunities within the business.

Some of your key responsibilities will be :

  • Handling all inbound telephone calls, emails and live chat
  • Advise customers on products and the purchasing process
  • Give post-sales support to customers
  • Solving any issues efficiently and effectively
  • Work in a team to meet set targets and deadlines
  • Your Resume

  • Fluent in Dutch with a good knowledge of English
  • Previous experience within a contact centre environment would be a bonus but not essential
  • A keen interest in fashion
  • IT Literate
  • Ability to work on own imitative and prioritise workload
  • Up for the Adventure?

    Then don’t hesitate to get in touch today, we can’t wait to hear from you!

    Benefits

  • Â Flexible contact options starting at 12 months
  • Â 6-7 weeks paid training
  • Â No probation period so bonuses are available from the outset
  • Â Variety of bonuses available
  • Â Subsidised foundation language courses available (Portuguese and Spanish)
  • Â Numerous subsidised social activities
  • Â Access to company wide parties / networking opportunities
  • Â Annual return airline ticket
  • Â Subsidised accommodation
  • Â Opportunities for growth within the company
  • Relocation Reimbursement

    A relocation package will be provided for any successful candidates coming from a different country. This would include :

  • Â Airport transfers
  • Â Reimbursement of initial flight to Lisbon
  • Â Access to support from both the company and the Delegate team
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