Who we are
Farfetch is unlike anything in the world of fashion and technology.Our mission : to revolutionize the way the world shops.
To do it, we need innovators. People who challenge convention and dare to dream.We’ve gone from a start-up to a billion dollar business.
But we’re not done yet. Far from it.Be bold.Be brilliant.Together, we can be extraordinary
we demonstrate our Think Global’ value in everything we do.
We are a global team of over 1,500 people and have offices based in London, New York, L.A., Porto, Guimaraes, Lisbon, Sao Paulo, Shanghai, Moscow, Hong Kong & Tokyo.
We are a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values : Be Human, Be Brilliant, Todos Juntos, Be Revolutionary, Think Global and Amaze Customers day to day.
We're the voice of one of the word's most innovative luxury brands
In Customer Service, you’ll be part of a creative family who are the voice of our brand. You won’t read from a script. We’ll trust you to deliver an impeccable service to our luxury brand customers in your own way.
And have some fun in the process.
Our Customer Service team has grown extensively over the last 3 years, with a global team of around 200 employees worldwide.
Our customer is at the forefront of our business and our multilingual advisors strive to ensure we’re offering a first class service to our customers globally.
Our Global teams work across FF.com and Black& White platforms which act as a full service agency providing end-to-end, multichannel e-
commerce solutions exclusively for luxury fashion brands.
Reporting to the Customer Service Manager, you will have the opportunity to gain excellent hands-on experience in a fast-
paced fashion marketing environment, which will broaden as the team grows. This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.
What you'll do
Who you are
We love hearing from you and want you to be as ambitious as we are, but before applying please ask yourself the following
We are committed to equality of opportunity for all staff, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships