Operations Solutions Specialist
Farfetch UK Limited
Porto, Portugal
há 4 dias

The Team :

Platform Operations plays a crucial role when it comes to launching new websites for Black&White brands and other new initiatives by which we offer e-

commerce services to other companies. Our responsibility is to understand the needs of the client and design the best solution when it comes to Payments, Fraud, Shipping&Delivery, Customer Service.

After the solution is live, we are in charge of the client support when it comes to Operations.

The Role :

As Solutions Specialist you will ensure that tech has clear requirements for each of the new operational projects and you will maintain a clear roadmap with the deliverables for the business regarding Shipping, Payments, Order Fulfilment and Customer Service.

Provide proper on boarding with new brands and boutiques while ensuring a correct alignment and expectations with the client.

This role may require frequent interaction with international customers remotely and minimum travel.

What you’ll do :

  • Have the possibility of client facing interaction with international customers for the on boarding phase : display capabilities and propose operational solutions
  • Desig the actual solution for new projects and make sure that the tech team has all of the requirements in order to estimate the effort, prioritize and implement
  • Follow up and keep track of the developments of tech roadmap projects
  • Follow up on daily pending issues as well as being the owner of all operational related bugs
  • Do Benchmarking in order to bring best practices and anticipate where the market is going in terms of Shipping, Payments and Customer Service.
  • Who you are :

  • A person with a degree ideally in Economics, Management or Engineering
  • A person with 2 to 4 years of experience with potential for short term growth
  • A person with a high critical mind-set
  • Very organized
  • Very insistent and not satisfied with a first answer
  • Highly capable to slice complex problems and address each of them in a comprehensive matter
  • A strong communicator and with interpersonal skills with a flexible approach able to adapt communication style to different stakeholders;
  • Knowledgeable of Excel and PowerPoint;
  • Fluent both, written and verbally, in English (mandatory);
  • We can’t wait to receive your application. But before you send it to us, here are some helpful tips to make sure your application is as strong as it can be.

  • Have you set out why this role is a good match for your career aspirations and that you have the skills and experience required?
  • We want you to be as clear about your future ambitions as we are and whilst we encourage people to learn, develop and grow, you will need to hit the ground running.

  • Have you checked spelling and grammar? We have high standards and you don’t want to miss out because of something as easily correctable as a typo.
  • We are committed to equality of opportunity for all employees. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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