Back office / Content Managment Team Lead for Accenture Operations
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world’s largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.
With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at .
Key Duties and Responsibilities : Manages transaction processing teams operating in two shifts
Responsible for : Meeting metrics
Improve operating efficiency
Develop relationship with client counterparts
Manage contract terms and conditions
Coordinate and manage assigned capability roles
At least 3 years supervisory experience
Fluent in Spanish or French or Italian
Fluent in English
Management reporting experience
Managing measured productivity of team
Experience managing productivity-driven operation
Strong leadership skills
Ability to learn quickly through self-study, classroom, and hands-on experience
Strong analytical skills
Strong communication skills with all levels of employees and management
Ability to perform special projects as needed in addition to daily responsibilities
Strong organizational skills
Flexibility to work straight night shift and overtime; or swing shift.
General knowledge of human resources policies and procedures
Ability to organize staff and supervise workload for maximum efficiency