EMEAR Senior Operations Manager (m/f)
SELLBYTEL Group Nuremberg
Lisbon
há 8 dias

Main responsabilities :

  • Program Management
  • P&L Responsibility EMEAR
  • People Development
  • Relationship Management
  • Global alignment
  • Cross functional tasks
  • Business Intelligence
  • Escalation Management
  • Operational Excellence
  • Our profile of preference :

  • Previous experience in leading and managing teams (5+) in a customer services environment (essential)
  • Skilled at project implementation
  • Understanding of departmental strategic planning and management (essential)
  • Have been responsible for a team / department budget (essential)
  • Data Driven and good level of MS Excel for reporting (essential)
  • Skilled at delivering Executive Level business presentations (essential)
  • Excellent leadership, people management, communication and influencing skills at a senior level
  • Experience of working in an Outsourcing or contact centre operation
  • Experienced in managing large multi-site / Multi skilled contact centres
  • Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation
  • Fluent in English
  • What we offer :

  • Possibility to participate in a growing project
  • Personal development programs and mentoring to develop skills
  • Good career prospects in a company which rewards employees with commitment and passion,
  • Benefits : private health insurance, Sport card, flexible working hours and home office,
  • Work place : Oeiras - Lagoas Park
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