Digital Sales Experience Specialist (m/f)
SELLBYTEL Group Nuremberg
há 7 dias

Responsibilities :

  • Be the frontline for our Customer Experience, receiving inbound queries and connecting the customers with the relevant experts and / or account managers
  • Collect, analyze, and interpret customer interactions online to identify requirements and information useful in optimizing customer experience, or connecting in the relevant experts.
  • Become our Social Ambassador, leveraging the Social Media program to promote, eg. adding twitter handles & sharing content
  • Driving contact acquisition initiatives to increase our Customer Experience reach
  • Drive Opt In campaigns directly to customers as well as via Cisco Sales teams
  • Collaborate with the Customer Success team across both the Virtual and High Touch team to ensure the customer queries and opportunities that we hand over to them are followed through
  • Working closely with the Demand Generation Centre, who is doing outbound calls for us, to ensure that the commitments they make to customers in terms of queries and opportunities are responded to, ensuring a consistently good Customer Experience
  • Preferred profile :

  • Relevant University Degree (preferable)
  • 3+ years’ experience in business development and / or sales
  • Executive level communication and presentation skills, including value messaging
  • Cisco Security knowledge
  • Proficient in English;
  • Second Language French, Spanish, Italian
  • Very good Ms Office (Excel) knowledge.
  • What we offer :

  • Full time position
  • Extensive training on market leading products
  • Possibility to participate in a growing project
  • Good career prospects in a company that rewards
  • Private Health insurance
  • An amazing working environment.
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