Customer Support Agent
Delegate Recruitment
Lisbon, Portugal
há 7 dias

Be Part of It

Our client is a major global outsourcing company who represents some of the world’s best known brands. They highly value their employees which is evident by the amazing perks on offer (from subsidised accommodation to language courses!) This coupled with the amazing year-

round warm climate of Lisbon, makes this a fabulous opportunity for any German speaker!

Your Challenge

You will be representing the world’s leading market research company who are active in more than 100 countries and employ more than 40,000 people.

They generate information about sales, market shares, pricing and merchandising to name a few. They also specialise in mystery shopping and ad hoc surveys.

Customers can buy scanners to scan their household purchases where their opinions and behaviour can help manufacturers and retailers determine what products they can develop or improve.

You will support the members with the use of these scanners ensuring a worry-free and efficient process. Some of your key responsibilities will include :

  • Providing customer support via telephone and email
  • Answering any questions regarding registration and using the scanner
  • Basic troubleshooting
  • Maintain a relationship with existing customers while actively building new relationships with prospective customers
  • Working in a team meeting targets and deadlines
  • Your Resume

  • Fluency in German and English
  • Great communication skills both written and spoken
  • A team player
  • Previous experience within a contact centre or BPO environment would be a bonus but not essential
  • Ability to work to set targets and deadlines
  • Up for the Adventure?

    Does this sound like you? Then don’t hesitate to get in touch today, we can’t wait to hear from you!


  • Flexible contact options starting at 12 months
  • 6-7 weeks paid training
  • Travel / tourism qualification obtained after training
  • No probation period so bonuses are available from the outset
  • Variety of bonuses available
  • Subsidised foundation language courses available (Portuguese and Spanish)
  • Numerous subsidised social activities
  • Access to companywide parties / networking opportunities
  • Annual return airline ticket
  • Subsidised accommodation
  • Opportunities for growth within the company
  • Relocation Reimbursement

    A relocation package will be provided for any successful candidates coming from a different country. This would include :

  • Airport transfers
  • Reimbursement of initial flight to Lisbon
  • Access to support from both the company and the Delegate team
  • Increva-se
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