Application Support Analyst
AMPLEXOR
Paço de Arcos, Lisbon, Portugal
há 12 dias

41 OFFICES in 22 COUNTRIES

At AMPLEXOR we innovate, we are experienced and committed to our clients and employees.

We provide digital state-of-the-art solutions that are both universal and tailored to our clients’ needs.

At AMPLEXOR we think global, we think ahead and we think about the future.

At AMPLEXOR we give you the space to grow and the opportunity to develop an international career in a multicultural environment.

About the role :

We are currently looking for an Application Support Analyst to be part of our team in Paço de Arcos.

Responsibilities :

  • First and second Level support of information systems across AMPLEXOR group entities, by telephone or email, with special focus in proprietary Documentum - based tools
  • Qualification, documentation and resolution of functional support requests / incidents
  • Coordination of requests, incl. routing and monitoring of Level 3 requests
  • Adaptation of configuration items according to the users’ needs
  • Specification and analysis of application changes according to user requirements
  • Coordination and execution of test scenarios for new releases, incl. set-up of test plans
  • Writing and updating of documentation (user, administration and training manuals)
  • Coordination, set-up and execution of training
  • Profile :

  • Degree in Information Systems or similar
  • At least a first experience as support technician or application manager
  • Good functional skills
  • Ability to evaluate, plan, prioritize and organize the workload in relation to the incidents impact
  • Provable knowledge of SQL and / or DQL (preferably)
  • Technical Knowledge in programming fundamentals
  • Base knowledge in AD and integration mechanisms
  • Experience in using an issue tracking & reporting system
  • Strong attention to detail and customer service orientation
  • Excellent troubleshooting skills
  • Knowledge of Office 365 or Atlassian tools would be a plus
  • Strong on documentation and organisation
  • Ability to communicate at all levels
  • Proven ability to work in a self-directed manner and collaboratively with others
  • Fluent English mandatory . Any other European language is a plus
  • Fast learner and able to handle complex dependencies
  • Seniority Days

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