41 OFFICES in 22 COUNTRIES
At AMPLEXOR we innovate, we are experienced and committed to our clients and employees.
We provide digital state-of-the-art solutions that are both universal and tailored to our clients’ needs.
At AMPLEXOR we think global, we think ahead and we think about the future.
At AMPLEXOR we give you the space to grow and the opportunity to develop an international career in a multicultural environment.
About the role :
We are currently looking for an Application Support Analyst to be part of our team in Paço de Arcos.
First and second Level support of information systems across AMPLEXOR group entities, by telephone or email, with special focus in proprietary Documentum - based tools
Qualification, documentation and resolution of functional support requests / incidents
Coordination of requests, incl. routing and monitoring of Level 3 requests
Adaptation of configuration items according to the users’ needs
Specification and analysis of application changes according to user requirements
Coordination and execution of test scenarios for new releases, incl. set-up of test plans
Writing and updating of documentation (user, administration and training manuals)
Coordination, set-up and execution of training
Degree in Information Systems or similar
At least a first experience as support technician or application manager
Good functional skills
Ability to evaluate, plan, prioritize and organize the workload in relation to the incidents impact
Provable knowledge of SQL and / or DQL (preferably)
Technical Knowledge in programming fundamentals
Base knowledge in AD and integration mechanisms
Experience in using an issue tracking & reporting system
Strong attention to detail and customer service orientation
Excellent troubleshooting skills
Knowledge of Office 365 or Atlassian tools would be a plus
Strong on documentation and organisation
Ability to communicate at all levels
Proven ability to work in a self-directed manner and collaboratively with others
Fluent English mandatory . Any other European language is a plus
Fast learner and able to handle complex dependencies