Claims Analyst Specialist (MF)
Lisboa, Portugal
há 4 dias
Descrição da oferta :
  • Funções
  • Responsabilities :

  • Execution of operational O2C activities Claims and Deductions;
  • Ensure the accuracy and timeliness of services delivered to IBPs is in accordance with Service Level Agreements as agreed and signed with the IBP;
  • Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardisation;
  • Claims and Deductions - reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and / or internally;
  • Perform periodic activity relevant review s with stream Supervisor / Lead;
  • Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
  • Analyze and check KPIs on quality of services provided and present during DORs;
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes / errors and problem solving;
  • Execute identified business and internal controls of O2C processes;
  • Ensure compliance with company standards including effective management of SODs, updated standard routines, documentation of previous audit points, adherence to CBP (Control Best Practices).
  • Offer :

  • Opportunity to work in a reference company in its sector;
  • Salary conditions compatible with professional experience;
  • Dynamic and versatile work environment;
  • Work contract with our client;
  • Initial and continuous training;
  • Location : Lisbon.

    To apply, please submit your resume in English to the following email : recruitment.perm

    Requisitos :
  • Requirements :
  • Requirements :
  • Master degree in Accounting, Finance, or similar;
  • Proficiency in English;
  • 2-5 years of experience in Claims and Deductions;
  • Prior working in SSC environment an advantage;
  • Analytical skills;
  • Customer Satisfaction behavior.
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