Job Description : The Role
Hiscox is looking for an experienced Delivery Manager. This role will be responsible for managing change for some applications, ensuring adherence to delivery framework and best practices.
It should also be actively involved in process improvement and reporting.
The right candidate should be able to demonstrate the ability to drive positive change and improvements in working practices by working closely with the team, customers, partners and third parties across multiple EU geographies.
Experience in Agile based delivery methodologies is beneficial for this position.
Key Responsibilities Delivery Manager
Day-to-day management of the application change process
Delivery planning in conjunction with business stakeholders and IT delivery teams
Primary point of contact for delivery for change under their control
Ensure an up to date requirements backlog (including change, support and improvements) is maintained
Removing blockers to ensure delivery teams are as efficient as possible, ensures the continuous improvement of the delivery capabilities and processes
Facilitation of release and delivery planning including business prioritization
Ensure release and delivery planning sessions are scheduled and performed
Ensure agreed actions from delivery retrospectives are followed-up
Implementation planning (in conjunction with technical experts)
Ensure technical dependencies in releases are understood and managed
Building relationships with key stakeholders and actively managing expectations
Ensure reporting is provided to stakeholders (status, risks and issues, blockers etc.)
Identify, assess and manage risks to the success of the delivery
Adhere to Hiscox change governance and delivery standards
Identifies any IT resource requirement / risk / dependencies for iteration
Ensures the management and coordination of the involved Providers and mediates any conflict between the teams.
Ensures the engagement of the relevant third parties for each initiative;
Booking required IT and third party resources as required
Person Specification :
Our core behavioral capabilities at Hiscox are thinking, influence and energy and candidates must be able to demonstrate these qualities
Is able to work in a fast moving environment with rapidly evolving targets
Is self-motivated, confident and decisive, with a can do’ attitude to work
Is able to demonstrate leadership of a technical team (including off-shore resources) and vendors
Has experience in software delivery management
Is able to exert influence across a range of geographically-distributed stakeholders
Has experience of implementing and managing processes and governing them with technical teams
Is able to communicate clearly to all colleagues, including senior IT management and offshore technical resources
Is able to influence, coach and support colleagues in adopting new processes and ways of working
Understands the benefits and challenges of working with external service providers and is comfortable in the negotiation and contract management aspects of engaging third parties
Understands and demonstrates the Agile principles
Has experience in estimation methods
Understands the principles and best practices of software development in an Agile environment
Has experience of working with integrated solutions
Has experience of the full project life cycle, from initial analysis and solution design to user acceptance testing and production support
Has excellent written and verbal communication skills, capable of working with people at all levels within and external to the business
Demonstrates a commitment to quality, service and problem management
Good stakeholder management
Management skills including issue management, dependency management, and assurance and quality management
Appreciation of testing techniques applied to solution delivery
Appreciation of managing Agile delivery teams (Scrum / Kanban)
Appreciation of working with offshore delivery teams / team members
Appreciation with dealing with Vendors and 3rd Parties
Experience of using tools to manage the application delivery lifecycle
Appreciation of build processes and practices and DevOps principles
Fluent written and spoken English is essential
French, Spanish, German or Dutch would be beneficial
As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other.
We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve.
We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.
We have also learned over the past 15 months that working life doesn’t always have to be in the office, and when it’s safe to do so, we will be introducing hybrid ways of working to encourage a healthy work life balance.