L2 Product Support Engineer
Lisbon, Portugal
há 5 dias
source : Landing.Jobs

At OutSystems (Contractor), in Lisbon, Portugal

Expires at : 2022-08-31

Remote policy : Full remote

Location : Fully Remote (EMEA)

English Level : C1 / C2 - fluent

Availability : Availability for Shifts, On-call, working on weekends and Holidays

Duration : 12 months (Possible internalization after 12 months)

Work in OutSystems will look like this :

  • Troubleshoot platform related issues;
  • Provide solutions and alternative approaches, negotiating with customers the best ways to overcome issues;
  • Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis;
  • Bridge with R&D issues and defect priorities to be a part of our product’s continuous improvement process;
  • Interact with many different people from different countries, backgrounds, and cultures, both internally and with customers.
  • Must-Have :

  • Degree in Engineering or other technology-related degrees (BSc, MSc);
  • Tech savviness and drive to solve complex problems;
  • Ability to deconstruct problems in smaller pieces;
  • Interest in communicating with different cultures (fluency in English).
  • Even Better :

  • Knowledge in troubleshooting Application Servers (IIS);
  • Knowledge of Databases (SQL Server and Oracle, MySQL is a plus);
  • Knowledge of network protocols : TCP / IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH;
  • Security;
  • Experience in some of the technologies our engineers work with :
  • NET web apps (C#, ASP.NET);
  • JavaScript;
  • REST web services;
  • SOAP web services - XML, XSD;
  • REACT;
  • Objective C, iOS Apps, XCode;
  • Android Studio;
  • Cordova / PhoneGap.
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