German speaker Operations Manager (ACM) for Sales Digital Marketing project (m/f)
Teleperformance Portugal
Lisboa, Portugal
há 5 dias
source : Emprego XL

Your Role

The Operations Manager (ACM) is a floor manager, taking immediate management decisions on the operational floor to drive the KPIs.

You will coordinate a team of Team Leaders, being responsible for their motivation, training and development, helping them coaching their Sales Representatives.

You will report to the Account Manager / CCM and interact with the corporate client to report the team?s results.

Responsibility

  • Manage a team of Supervisors (Team Leaders), work on their development and provide them with training and support;
  • Analyze and report main results and KPIs to the CCM and to the client;
  • Identify potential risks and opportunities of improvement;
  • Ensure the correct implementation of the standard processes and procedures.
  • Your Profile

  • German native / near native speakers, with fluency in English;
  • Solid experience managing teams, including Team Leaders;
  • Strong experience of people management, development and coaching;
  • Experience in outbound sales projects;
  • Achievement and customer oriented;
  • Management and leadership skills;
  • Problem solver, analytical and dynamic;
  • Strong team spirit and communication skills;
  • Affinity with technology.
  • Our Offer

  • Excellent work opportunity in a dynamic leading multinational company;
  • Possibility of cooperation with leaders in various industries;
  • Investment in training and personal development;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe) ;
  • Free Portuguese language courses, sport activities and organized events.
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