O que procura nos candidatos
Come and work with us.
Do you want to be part of a team whose motto is Play Has No Limits?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!
Your future project : join our German Customer Support team.
Our client is a world market leader gaming brand of home video game consoles and production company.
As a customer service specialist in this project, your daily responsibilities will include :
Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested / required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem / query should be transferred to another department or a more senior member of staff
To succeed in the role, you will need to have :
Proficient level of German (C1)
Intermediate level of English (B1)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
Competitive wages and stability
Private healthcare insurance
Paid professional technical training
Monthly performance-based bonuses
Continuous learning / development opportunities and competitive career opportunities
A safe, friendly, creative, innovative and technological organization
International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
Join the #SitelLife
Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity.
You choose where you want to go; we help you get there!