Italian Customer Advisor for a Video Game Brand - Work from Home, Portugal (1500€ of signing bonus) - (Lisboa)
Sitel Portugal
Lisboa, Lisboa, Lisboa
há 3 dias
source : Turijobs

Sou uma empresa : Sitel Portugal

Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits? Are you Italian native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include :

  • Respond efficiently and effectively to all customers enquiries within given timescales
  • Develop and maintain a full technical knowledge of the client s products and services
  • Deal with all correspondence as requested / required
  • Accurately log all calls and in line with procedures
  • Responsibly maintain and update all job-related administrative forms
  • Be able to recognize when a problem / query should be transferred to another department or a more senior member of staff Benefits.
  • What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our SitelFit wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture
  • Requisitos : To succeed in the role, you will need to have :

  • Native or proficient level of Italian (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Portugal
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