Client Service Analyst
Porto Salvo, Portugal
há 4 dias

Job Overview

Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products / services.

Essential Functions

  • Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
  • Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
  • Follows IQVIA data verification protocols.
  • Researches, analyzes and responds to client inquiries that are routine in nature.
  • Provides support to team for client service meetings at customer sites.
  • May produce ad-hoc studies on demand.
  • Qualifications

  • Bachelor's Degree Req
  • Two (2) years related work experience Req
  • Experience in an IQVIA role preferred and pharmaceutical experience Pref
  • Proficient in PC applications such as Excel
  • Ability to communicate effectively with various levels in the organization (written and oral)
  • Demonstrate problem solving, analytical and strong customer services orientation
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