French Team Leader for a Tech Project
Webhelp Portugal
Lisboa, Portugal
há 5 dias
source : SAPO

Descrição da Função

About the job role : As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide an excellent service.

Your future project is widely recognized as the "world's best search engine" because it is fast, accurate, and easy to use.

It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.

As a Team Leader, you will :

  • Supervise, monitoring and develop a team of Customer Advisors.
  • Closely monitor the SLA's and KPI's of the project.
  • Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.
  • Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
  • Create an inspiring team environment with an open communication culture
  • Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company's fast-paced growth, and internally progress different job positions. We are looking for :
  • Proficiency in French (C2)
  • Fluency in English (B2 / C1)
  • At least on 1 year of previous experience in Team Management (mandatory)
  • In-depth knowledge of performance metrics (KPI's)
  • Good IT skills, especially on MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • For non-EU residents, it is mandatory to have a valid work permit. We offer you :
  • Competitive wages (14 monthly payments per year) with performance bonus
  • Transportation allowance
  • Meal allowance voucher
  • Health insurance (after 6 months contract)
  • Possible flexible hours after some tenure
  • investment in training and personal development
  • Opportunity to professionally grow inside the company
  • Relocation package : shared accommodation and flight reimbursement Life at our company :
  • Work with adventurous people from over 75 nationalities.
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern office located where the action is : Parque das Nações, Oriente (Lisbon).
  • Competências

  • Trabalho de equipa
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