Spanish TM for the Tourism Industry for Majorel Lisbon
Majorel Iberia
Lisbon, Portugal
há 1 dia
source : Europe Language Jobs

Description

Are you : passionate about managing teams? Leading people within a growing project and company? Excited to provide exceptional customer service by motivating your team?

If your answer is Yes, then apply now! For our business in LISBON, PORTUGAL we are currently looking for a Team Manager (male / female) for our Travel and Accommodation operation.

  • You'll join a well-established and high performing project looking to achieve success on our long term strategy. As a Team Manager you'
  • ll be responsible for leading your team to deliver exceptional support to the clients. You will do this by motivating and leading from the front, developing effective measures of coaching, supervision and training regarding the development of your staff.

    Ensuring optimal compliance with agreements while always putting people first and performing the necessary day to day tasks for a world leading travel and accommodation company who is striving to put customers at the center of their brand.

  • About us : We're Majorel. We design, deliver and differentiate customer experience on behalf of some of the world'
  • s most respected brands. Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement.

    We are relentless, resourceful, resilient and agile. It's the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

    We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages.

    We support our customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

    Our mission : We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology.

  • We deliver real impact for our partners. We are driven to go further. Strong interest and passion for the travel and accommodation industry2+ years'
  • work experience as a people manager / team leaderKnowledge and experience in customer service for IT products / services / travel and accommodation sectorUnderstanding of PC and connectivity troubleshooting for WindowsExperience with Salesforce, specifically reportingExcellent understanding of coaching and leadership through SMART / GROW etc.

    Self-aware and passionate about both theoretical and practical management and coaching techniques

    Requirements

    Are you : passionate about managing teams? Leading people within a growing project and company? Excited to provide exceptional customer service by motivating your team?

    If your answer is Yes, then apply now! For our business in LISBON, PORTUGAL we are currently looking for a Team Manager (male / female) for our Travel and Accommodation operation.

  • You'll join a well-established and high performing project looking to achieve success on our long term strategy. As a Team Manager you'
  • ll be responsible for leading your team to deliver exceptional support to the clients. You will do this by motivating and leading from the front, developing effective measures of coaching, supervision and training regarding the development of your staff.

    Ensuring optimal compliance with agreements while always putting people first and performing the necessary day to day tasks for a world leading travel and accommodation company who is striving to put customers at the center of their brand.

    Offer

    Mandatory : *Work experience in team management, ability to motivate and coach team members *Knowledge and experience in service center for IT products / services / travel and tourism sector *Strong administration and organization skills *Very good analytical skills, productivity / service reports with a keen eye for detail *Very good PC skills - proficiency in the use of Microsoft Office *Passion to service end-customers (B2C) *Excellent communication skills & high focus on CS

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