Italian Technical Support Representative
SpotOn Connections
Lisbon, Portugal
há 2 dias

Job description

Our client is a courageous innovator focused on redefining customer experience, making the impossible possible for companies globally.

They champion an inclusive and diverse culture representative of the communities in which they live and serve. And, they give back to the community by volunteering time, supporting non-profits and minimizing our global footprint.

Each day, thousands of employees, customers and partners all over the world trust our client to deliver a better way to great experiences.

Responsibilities :

  • Answer technical support requests via email and phone;
  • Help guide customers through the setup process;
  • Collaborate with the engineering team to solve more complex issues;
  • Identify, document and follow up with engineers on product bugs and features;
  • Update knowledge base and troubleshooting documentation for internal and customer use;
  • Act as a liaison between engineering, customer success and sales on technical issues affecting our customers.

    Requirements :

  • Native Italian speaker;
  • Fluent in English;
  • Excellent written and verbal communication skills;
  • Previous experience in a client-facing technical role for a product business;
  • Strong problem-solving, decision-making, and critical-thinking skills;
  • Professional, courteous and committed to provide amazing customer support;
  • Open-minded, positive and keen to learn;
  • Great attitude, team player;
  • Willing to work flexible hours;
  • Keen to mentor and help train junior team members;
  • Offer :

  • Base salary, food allowance, health insurance, life insurance, and some other benefits;
  • Permanent contract;
  • All the equipment you need to work from home;
  • Being directly part of a start-up, software, unicorn company;
  • Working in a team that values quality over quantity and has achievable goals and metrics;
  • Having a real chance of internal training and growth;
  • Working in an healthy, balanced, fun and challenging environment;
  • Working remotely from anywhere in Portugal.

    Bonus Requirements :

  • Fluent level in other languages (preferably German, French, Italian or Dutch);
  • Degree in a technical subject;
  • Knowledge of IP Telephony;
  • Experience diagnosing QoS issues;
  • Experience with call center technology such as IVRs ;
  • Experience with Salesforce as an admin or developer.

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