Agent Support Advisor (German speaker) - 10067
Small World FS
Portugal, Sintra
há 18 horas

Already represented in 20+ countries and with over 40 languages spoken within our teams, Small World offers the unique opportunity to be part of a truly global and multicultural family!

We are currently looking for talented, friendly, multi-lingual individuals to provide support to our Money Transfer Agent Network in Germany.

These individuals will deliver a first-class and professional customer service, supporting our partners to transact successfully on behalf of Small World, helping us develop long-term, meaningful relationships with customers and agents alike.

You will :

  • Maintain under control agents cash deposits into our bank account to pay off their credit balance in company’s operating system
  • Review agents’ accounting balance on a daily basis
  • Assess and resolve inquiries, requests and complaints, primarily on the telephone, also by other electronic access channels.
  • E.g. Mobile, Skype, Google chat, etc.

  • Be the first point of contact to handle all agent’s issues
  • Must put in control of MLRO rules to prevent money laundering; apply all compliance and money laundering rules and regulations in every territory it operates.
  • Provide comprehensive information about our services to all agents along with the policies and procedures of the Small World.
  • Maintain electronic and written databases of letters, emails and forms which received from agents / customers.
  • Encourage agents / customers to provide feedback on our services and recognise the improvement and changing needs of the business.
  • Undertake general administrative duties, e.g. send welcome / thank you emails to agent’s customers, send offers, leaflets, etc.
  • What are we looking for?

  • Able to speak excellent German, and English (minimum)
  • Excellent communication skills, both written and verbal
  • Always deliver high level of customer service
  • Able to work effectively (both individually and as part of a team)
  • Able to work calmly when under pressure
  • Being attentive and patient
  • Good numeracy and computer skills
  • Reference ID : 10067

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