Agent Support Advisor (German speaker) - 10067

Small World FS

Portugal, Sintra

há 4 dias

Already represented in 20+ countries and with over 40 languages spoken within our teams, Small World offers the unique opportunity to be part of a truly global and multicultural family!

We are currently looking for talented, friendly, multi-lingual individuals to provide support to our Money Transfer Agent Network in Germany.

These individuals will deliver a first-class and professional customer service, supporting our partners to transact successfully on behalf of Small World, helping us develop long-term, meaningful relationships with customers and agents alike.

You will :

Maintain under control agents cash deposits into our bank account to pay off their credit balance in company’s operating system

Review agents’ accounting balance on a daily basis

Assess and resolve inquiries, requests and complaints, primarily on the telephone, also by other electronic access channels.

E.g. Mobile, Skype, Google chat, etc.

Be the first point of contact to handle all agent’s issues

Must put in control of MLRO rules to prevent money laundering; apply all compliance and money laundering rules and regulations in every territory it operates.

Provide comprehensive information about our services to all agents along with the policies and procedures of the Small World.

Maintain electronic and written databases of letters, emails and forms which received from agents / customers.

Encourage agents / customers to provide feedback on our services and recognise the improvement and changing needs of the business.

Undertake general administrative duties, e.g. send welcome / thank you emails to agent’s customers, send offers, leaflets, etc.

What are we looking for?

Able to speak excellent German, and English (minimum)

Excellent communication skills, both written and verbal

Always deliver high level of customer service

Able to work effectively (both individually and as part of a team)

Able to work calmly when under pressure

Being attentive and patient

Good numeracy and computer skills

Reference ID : 10067

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