To design complex training courses and materials in compliance with the process of learning using eLearning tools; to assist with organizing and conducting training using a webinar tool;
to assist internal and external customers with complex learning strategies taking into consideration the generational make-up of customers;
and to test learning deliverables ensuring performance improvement in line with business goals.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Designs courseware and course certification in compliance with company process of learning.
Ensures course developers are in compliance with company process of learning.
Creates and maintains pre-, post- and behavioral change assessments within each course; uses data to provide statistical proof that course objectives are being achieved.
Creates tools and processes ensuring ongoing consistency of learning content resulting in the successful achievement of operational and business objectives.
Researches technology and media options for effective adult blended learning on an ongoing basis.
Identifies and links content and delivery of cross-functional subjects as part of the claims management systems training as appropriate.
Seeks pathways to expand professional expertise in adult learning principles and blended learning.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.
Education & Licensing
Bachelor's degree in Human Resources, Organizational Development, Adult Learning or business-related discipline from an accredited college or university preferred.
Master's degree in Instructional Design in Adult Learning preferred. Professional designation or equivalency such as CPCU, AIR, ARM or AIC strongly preferred.
Completion of specialized training in Instructional Design strongly preferred.
Eight (8) years of systems training experience or equivalent combination of education and experience required to include three (3) years claims-related technical training / instructional development, three (3) years Microsoft Office experience, three (3) years customer service experience, and two (2) years internal applications experience required.
Skills & Knowledge
Excellent knowledge of adult learning methodologies and ability to conduct Train-the-Trainer instruction
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Good judgment and discretion skills
Excellent problem-solving skills
Ability to adapt to and work effectively with a variety of situations, individuals and groups
Ability to manage multiple, time-sensitive, and occasionally conflicting priorities to meet deadlines
Ability to work in a team environment
Ability to meet or exceed Performance Competencies