About the job role :
Our brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.
As a Customer Support Advisor , you will :
Answer and / or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.
Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
Per each customer, contact gather and document all relevant information into the system to ensure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position.
We offer you :
Competitive wages (14 monthly payments per year)
Meal allowance in voucher card (net)
Performance bonus
Private Health insurance with a dental plan
Relocation package - shared accommodation and flight reimbursement
Life at our company :
Work with a diverse environment with people from over 58 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!
We promote inter-company mobility to work at any of our sites around the world
New and modern offices in Parque das Nações, Oriente, Lisbon. 
