Payments Product Operations Specialist
SwissBorg
Lisbon
há 6 dias

We’re SwissBorg, a fintech startup headquartered in Switzerland. Our flagship product, the SwissBorg app, offers over 250,000+ users the best price and liquidity across 15 fiat and 12 cryptos, as well as giving them the opportunity to earn passive income with our new Smart Yield account.

And the community is growing fast, with over $1 billion in assets under management, weekly volume of over 250 million, and over 4,000 Premium users.

But that’s just the start in our mission to democratise wealth management by building products that allow individuals to manage their crypto assets at a touch of a finger.

Whether you’re in Andorra or Zimbabwe, and whether your portfolio is worth one dollar or a million, SwissBorg gives you the best tools to learn about digital currencies and manage your wealth.

And this is where you come in... Mission : This role will ensure that all users of the SwissBorg service have a smooth and pleasant experience when depositing or withdrawing funds by ensuring payments related tasks are done in an efficient, accurate and timely manner.

What you might be doing :

  • Oversee all payment related activities
  • Supervise workflows ensuring the quality of service and adherence to regulatory requirements, department procedures, etc
  • Maintain an up to date knowledge of all things related to SwissBorg payments and services
  • Identify improvements and suggest solutions for improving the workflows, back office, and other aspects of the setup
  • Work with internal and external engineering teams to improve back-office structure and efficiency
  • Assist Engineering team with the integration of new payment systems
  • Train Payment Support Team regarding new features, products, and changes in processes
  • Support the onboarding of new specialists (input to training plan and delivery)
  • Assist teams in setting and monitoring KPIs that support the improvement and growth plan
  • Provide staff support for all functions in the department
  • Ensure payments processes follow most current laws and regulations per the regions in which we operate
  • Work closely with compliance to help prevent fraud
  • Address sensitive customer issues and assist the team with creating solutions
  • Assist in special projects and other duties as needed
  • What you might have done :

  • 3+ years previous experience overseeing payment operations and customer service teams
  • Familiarity with various payment systems and softwares, international experience is a plus
  • Degree in a related field
  • Proven track record in scaling start-up organisations payment teams & processes
  • Strong project management and interpersonal skills
  • Familiarity with payment gateways, processing, and related compliance requirements
  • Strong interest in digital assets and blockchain technologies
  • Prior experience in fintech or financial services a strong plus
  • 2-4 years of experience in a high-growth startup environment preferred
  • Why you should apply : - Freedom to build up the company that you’ve dreamed of- Learn with (cool) experts in finance, engineering, AI, psychology and business- CHSB bonus based on our meritocratic system- We'll provide you with a Macbook and a cutting edge tech stack to help you do your best work- Flexible work hours- Annual team retreats with colleagues around the world.

  • Continuous learning and development opportunitiesOh and are you planning on having a kid? That’s great! We have a bunch of those : you’ll get time off to enjoy that (other) adventure! At SwissBorg, we embrace diversity.
  • We strongly believe that getting to the best outcomes requires different perspectives and backgrounds. We’re committed to openness, curiosity and creating an inclusive culture as we know that diverse teams build better products and generate better ideas.

    We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

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