Turkish Customer Support - Online Video Platform
Cognizant
Lisbon, Lisboa, Portugal
há 2 dias

Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a pilot of a new support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon , where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

REQUIREMENTS

  • 2 years of customer service experience , preferably in contact center B2C and / or B2B environment, with live multi-channel customer support (phone, chat, email);
  • Fluent in Turkish (C1) & English (B2) ;
  • Strong analytical , problem solving and technical troubleshooting skills ;
  • Excellent interpersonal skills , able to be empathetic with colleagues and customers alike;
  • Excellent professional writing skills and good typing speed.
  • Availability to work in shifts (16 / 7)
  • RESPONSIBILITIES

  • Answering queries from customers via phone, email and chat ;
  • Provide general and technical support ;
  • Identify , troubleshoot , document and categorize cases and possible bugs;
  • Make well-balanced decisions and help resolve inquiries according to defined policies and procedures ;
  • Escalate complex problems according to defined procedures.

    OUR OFFER

  • Competitive base salary and benefits ;
  • Training and career development opportunities;
  • A fast paced , ever evolving environment;
  • A culture of respect and human empowerment ;
  • Very nice office space by the Tagus River, served by several businesses and great access to public transportation.

    Company managed facilities with resting areas and everyday commodities

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