Embrace the future!
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a pilot of a new support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon , where you will provide outstanding multi-channel support to users of the service.
You can see the details below and we would be happy to address any questions you might have.
2 years of customer service experience , preferably in contact center B2C and / or B2B environment, with live multi-channel customer support (phone, chat, email);
Fluent in Turkish (C1) & English (B2) ;
Strong analytical , problem solving and technical troubleshooting skills ;
Excellent interpersonal skills , able to be empathetic with colleagues and customers alike;
Excellent professional writing skills and good typing speed.
Availability to work in shifts (16 / 7)
Answering queries from customers via phone, email and chat ;
Provide general and technical support ;
Identify , troubleshoot , document and categorize cases and possible bugs;
Make well-balanced decisions and help resolve inquiries according to defined policies and procedures ;
Escalate complex problems according to defined procedures.
Competitive base salary and benefits ;
Training and career development opportunities;
A fast paced , ever evolving environment;
A culture of respect and human empowerment ;
Very nice office space by the Tagus River, served by several businesses and great access to public transportation.
Company managed facilities with resting areas and everyday commodities