Technical Presales Consultant - Cisco (W/M)
Tech Data Corporation
Lisbon, Portugal
há 3 dias

Job Purpose :

Certified engineer with specialist single (in some cases multiple) vendor, multiple technology knowledge within a BU supporting, primarily working internally / externally with the partner base and sales organisation on defining solutions and projects

Responsibilities :

Ability to support the design of vendor solutions to meet customer requirements

Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs)

Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other Tech Data sales teams

Ownership of assigned Request Manager resolver group

Respond quickly to queries or customer care issues

Communicate product and technology information to educate internal and external audiences

Deal with product / solution enquiries from internal / external sales and resellers

Work with sales teams to profile repeatable solutions for stock and inventory planning purposes

Understanding and application of vendor promotions

Maintain peer-level technical contacts in assigned vendor

Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation

Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates

Opportunity to deliver basic post-sales implementation services

Develop Product knowledge to a competent technical level in line with vendor / business expectations

Knowledge Skills and Experience

Certified across single or multiple vendors

Professional and polished delivery of customer presentations.

Strong commercial awareness

Effective oral and written communication skills.

Strong attention to detail, priority management and planning skills.

Good business skills and able to run professional meetings and business engagements.

IT industry knowledge Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.

Cultural Competency Requirements :

  • Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
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