August 03, 2022
The Human Resources team is one of the six corporate functions within Willis Towers Watson globally. It is made up of Talent Advisory, Integrated Service Delivery and Centers of Expertise (COE).
Integrated Service Delivery delivers Human Resources services via a combination of global systems and processes through Global Operations, and Regional Delivery teams made up of generalists, employee relations, recruitment and administrative services.
As the HR Services Administrator for Portugal, you will be responsible for providing HR services, administrative support and expertise to the Region’s HR Function and to business stakeholders.
The successful candidate will have a strong track record of expertise and experience in HR process, administration and systems.
Responsibility for providing day to day support and guidance to the HR Services team in Portugal, acting as POC for the Lisbon Service Center Segment
Delivery of workforce administration for assigned offices, with a focus on LSC Segment as priority : Complete and maintain data in all HR Systems ( Oracle HCM and EBS, Talent Acquisition Cloud, ServiceNow);
Support associate / manager inquiries and process requests following the required process and procedure;Ensure relevant correspondence is issued throughout the employee lifecycle such as contractual agreements and changes to terms and conditions;
Verify local documentation as required;Coach associates to use the HR Portal and other Self Service tools;Maintain hard & soft copy associate files, ensuring these are up-to-date and accessible to other members of the HR team when required;
Managing internships and IEFP processesManaging onboarding on new hires
Support in delivery of monthly payroll : Adherence to strict deadlinesProviding data and input of changes, liaise with payroll provider where requiredSupporting associate / manager inquiries and processing requests following the required process and procedure
Develop and maintain strong working relationships with Regional HR delivery teams and other key stakeholders such as Finance
Responsible for administering time off, benefit (including flex benefits) and / or retirement plans for the assigned offices, with a focus on LSC Segment as a priority
Assist in the tailoring of HR communications to local business and cultural needs Escalate issues or queries to HR Partners and / or COEs as needed
Participate in ad-hoc projects as and when required
An experienced HR professional, with operational and administrative experience : offer / contract creation, IEFP process management, Social Security comms, onboarding for new hires, Health&Safety management, benefit and flex benefit management, payroll support experience.
Must have a strong service mindset and the ability to adapt and adjust on short notice to fast changing environments
This position will be responsible for accurate and timely data entry into several databases, strong attention to detail is a must
Business level English both written and spoken
Equal Opportunity Employer