Job Description : About Hiscox
Who are we?
Hiscox is an international specialist insurer and reinsurer. We provide market leading products and excellent service to individuals and businesses with unusual and often complicated insurance needs.
A FTSE 250 company, we can trace our roots to the Lloyd’s market in 1901. We employ over 2,300 highly professional staff, have offices in 13 countries and customers all over the world.
The Policy Administrator is responsible for the handling of tasks related to the preparation and subsequent administration of insurance policies.
Main objective of role is to provide high quality administrative support to underwriters, brokers and end clients.
The work of the team follows a set process, for a variety of different administrative tasks and this will include :
Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders.
First point of contact to provide superb customer experience by answering all internal and external questions which fall within the Policy Admin scope, and determine and execute the transfer of all other questions to the relevant departments
Accurate, timely and efficient data entry of insurance risks as per the Hiscox standards to achieve Service Excellence, as well as general administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring
Ensuring constant superb quality output by performing regular Quality Audits
Testing and supporting UAT as well and new administrative tools, processes and documentation
Liaising with internal and external parties to respond to and resolve queries within processing deadlines
Delivering exceptional service standards / KPI’s
Supporting data cleansing and mass change processing projects
Preparing management information reports as requested using various reporting tolls and methods
Participating and providing support to process improvement projects
Participating and support the implementation in continuous improvement or change project work
Contributing to technical support and procedural best practice and support
Providing new ideas and support the team leader and coordinator regarding execution
Providing support to other teams to cover absences and peak workloads
Person Specification :
You will have a Baccalaureate qualification
Proficient in written and spoken English
Good interpersonal skills with the ability to work as a member of various teams
Curious, willing to learn and showing a challenging conventions spirit
Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under time pressure
Ability to organise and prioritise and plan workload to meet deadlines
Demonstrating personal integrity; doing what they say they’ll do when they said they’d do it
Personable, able to develop rapport easily and build relationships across and outside Hiscox
Good Customer Focus
Expresses a can-do attitude
You will ideally have experience of working in an office environment, ideally in a multi-national, multi lingual environment.
This could include work experience as part of a training program but is not essential. Experience in insurance is an advantage
Evidence of an interest in a career in administration, insurance or shared services is required
You will need good computer skills including Microsoft Outlook and Excel skills. Training to develop your IT skills can be provided