Systems Administrator Internship
Emma
Lisbon
há 4 dias

Ready to lead, disrupt and reinvent the sleep industry? We are Emma The Sleep Company . We revolutionize sleep by pushing the boundaries of what technology can do for rest.

Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 850 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City.

What you'll do

  • As part of our IT team, you will be responsible for the overall technical support for our external call center agents and digital workplace users.
  • You will develop auto ticket assignment workflows (ex DACH squad set up).
  • You will engage in automation and tagging (example. tickets / order, keyword analyses, contact form topics connections).
  • You will deploy new laptops and workstations with the help of software distribution system.
  • You will install and configure computer hardware operating system and application.
  • You will set up new users accounts and profiles and deal with password issues.
  • You will address incidents and requests as stated by users via ticketing system, email or phone globally.
  • You will have ownership of email support management, agent’s access management and developing auto ticket assignment workflows such as DACG squad set up.
  • You will integrate and maintain 3rd party platforms (Amazon, Facebook, Instagram, etc.).
  • You will assist agents in creating analytics and reports.
  • You will help on ad hoc tasks in onboarding new country team.
  • You will answer WhatsApp Chat queries.
  • You will support Phone business hours and IVR set up and ghost set up for redirection.
  • You will update voice message and customize phone numbers.
  • You will assist with Magento, transaction emails, refunds, claims and returns.
  • You will assist in invoice approvals and requests sent for new licenses.
  • What you'll bring to us

  • You have completed Bachelor’s degree in Information Technology or related course.
  • You have experience in ticket management tools and reporting.
  • You are highly engaged with Microsoft client products.
  • You are knowledgeable and experienced in Office 365.
  • You have excellent communication skills.
  • What we offer

  • Assume responsibility and decision-making authority from your first day.
  • Work on exciting and challenging projects and to create an impact with new, innovative ideas.
  • Grow personally and professionally from working both independently and as part of an international team.
  • Work with and learn from experts and mentors in diverse fields.
  • Create strong and meaningful connections with your team members at exciting company events.
  • Be part of a team with a non-hierarchical and non-political mindset; one team, one dream!
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