Ship to Bill Analyst - German Language (Hybrid)
HCL Corporation
Lisboa, Portugal
há 6 dias
source : SAPO

Descrição da Função

We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).

We have a new project started on April 2021 in Lisbon for a big player in the oil and gas industry.Main ResponsibilitiesWork as an Individual Contributor to some of the key responsibilities from the following overall items listed below

  • Create a customer account in SAP; perform customer pre-qualification requirements; provide customers with account information;
  • monitor customer activation and ensure it is completed.

  • Invoice Management : invoice generation, review of unbilled sales, processing of credit / debit notes and process month-end accruals, generate month-end reports.
  • Cash Applications : perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
  • Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and / or misapplied payments, and escalate as required
  • Collections : Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.
  • Credit : Perform credit limit creation and modification activities as per defined process, release blocked orders
  • Product promotion rules checking, product catalog update, payment of MSLA kits to vendor, and tracking quantity of MSLA kits
  • Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities
  • Update Global Smart Form; Travel & Entertainment expense report review
  • Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
  • Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage / work hours in Impact tools;
  • monitoring of POAs, data maintenance.

  • Ensure all complaints / queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
  • Attend customer calls, emails, chat and respond to requests.
  • Create exceptional customer experience for the given customer segments in line with SLAs with a focus on First Contact Resolution and low customer effort.
  • Adhere to TAT and accuracy, report KPI's / SLA's as per agreed timelines.
  • Proofreading (European languages), basic translation, mass communication, price communication, and ad-hoc requests.FunctionsFunctionsInvoice Management includingBillingDispute ManagementAccount Setup & MDMAR includingCollections & Cash ApplicationsLedger Account ManagementCustomer Inquiry and Service Request handlingClient SolutionsOrder ProcessingType of Process : Voice / Chat / Email / Data EntrySoft SkillsExcellent communication abilitiesGood listening and comprehension abilitiesAbility to effectively communicate, probe, and understand customer issues and provide first call resolutionGood interpersonal and issue resolution skillsStrong collaboration and coordination skills.
  • Qualification and ExperienceMinimum of a Bachelor's degree or equivalent in business or a departmentally related0-2 yearsRequired Language Thresholds : C2 / C1 level in any of the following languages : GermanB2 level in EnglishDomain ExperienceAny one of the following functional experience will be required : Order ManagementMDMARBillingAccounting / APLogistic ExperienceTechnical ApplicationUser Experience - SAP (Preferable) or any other ERP (Oracle, Siebel, PeopleSoft, SFDC, etc.

    Good MS Office skillsWe're offering these benefitsCompetitive Salary.Relocation Package.Meal Allowance on Card.Career Progression Opportunities.

    Parenthood Program.Well-rounded Health and Life Insurance Packages.On-site gym : includes indoor pool access, fitness classes, and a football pitch.

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