Welcome Desk Agent
W Hotels
Albufeira, Portugal, Portugal
há 11 horas

Posting Date Jul 10, 2021

Job Number 21073563

Job Category Rooms & Guest Services Operations

Location W Algarve, Estrada da Gale, Sesmarias, Albufeira, Portugal, Portugal VIEW ON MAP

Relocation? N

Position Type Non-Management

Located Remotely? N

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set.

Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.

W guests soak it in and live each day with a mantra : Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set.

Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.

W guests soak it in and live each day with a mantra : Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

W Algarve is casting for Welcome Desk Agent to join the first W in Portugal. The Welcome Desk Agents are responsible for ensuring an authentic W experience to each and every guest.

We are on the hunt of extraordinary passionate hospitality Talents who will be ready to join us

What you will do

  • Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
  • Process guest check-ins by confirming reservations, assigning rooms and activating room keys
  • Assist monitoring and taking care of the Mobile Guest Service Control Panel Review the panel to process mobile check-in requests, prepare room assignment according to the arrival time and pre-register with keys
  • Assists Shift Leaders in Pre-blocking rooms for all arrivals focusing on Elite Members and VIP
  • Process all check-outs including resolving any late and disputed charges
  • Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
  • Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including solving any late and disputed charges
  • Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
  • Answer, respond to and process all guest calls, messages, questions or concerns
  • Give guests information and directions regarding property and local areas of interest
  • Process check-outs and resolving any disputed charges
  • Communicate parking procedures to guests / visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
  • Follow Standard Operating Procedures and brand identity guidelines at all times
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
  • Perform other reasonable job duties as requested by Shift Leaders
  • Job requirements :

  • Great storytelling skills in English
  • Previous Front Office experience is a big plus
  • Understanding of rooms operations and luxury hospitality
  • Ideally, technical knowledge of Micros and Opera
  • A warm, people-oriented demeanor and a team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility, problem-solving skills and multi-tasking ability
  • What we offer

  • Join the team of the first W Hotel in Portugal
  • Learning and development opportunities online, on the job and in class
  • Professional career progression at international level in Marriott International
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Disruptive management & motivated and engaging Talents
  • Charity events, Wellbeing activities through the Take Care program
  • Canteen service and uniform
  • Recognition programs
  • What we are looking for to fit in our brand :

  • Show curiosity in the local community.
  • Shows confidence and takes responsibility and ownership overall experience of each guest.
  • Responsive to expressed and anticipated guest needs in a way that is distinctive.
  • Embodies the Whatever / Whenever mindset, shows the attitude of never saying no, and be creative and spontaneous to solve problems.
  • Demonstrate a commitment to service, toward guests and co-workers and strong sense of teamwork.
  • Energetic, enthusiastic, playful attitude, seeks humor in the day to day.
  • Risk taker, enjoys challenging the norm.
  • Explore our very big world

    As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience.

    You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options.

    If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

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