Project Manager - Health Sector
Claranet
Carnaxide, Lisboa, Portugal
há 5 dias
Job Description

  • Formalize knowledge of the strengths and critical points of the client's service management;
  • Improve organizational performance, by implementing actions that respond to the opportunities for improvement diagnosed;
  • To evolve towards a service management model, supported by transversal processes;
  • Optimize the functioning of the current structure and resources, obtaining efficiency gains in the management of the support service;
  • Formalize, implement and strengthen processes to support the activity in alignment with ITIL;
  • Improve the operational performance of the services provided to customers;
  • Increase the standardization of procedures;
  • Increase the number of formalized and monitored procedures;
  • Improve internal communication and communication with customers and suppliers;
  •  Increase internal mobilization for organizational change;
  • To raise awareness of a culture of innovation and continuous improvement;

Qualifications

1) Mandatory requirements:

  • a) Degree in Engineering, Management, Information Technology or equivalent;
  • b) ITIL V3 and / or 2011 certification;

2) Additional requirements

  • a) 5 Years of experience in IT Project Management;
  • b) Active certification in project management: PMP from PMI;
  • c) Proven experience in ISO 9001: 2015 certification processes;
  • d) Experience in ITIL V3 and / or 2011 framework consultancy;
  • e) Experience in process design and implementation;

3) Other requirements

  • a) High resistance to stress;
  • b) Analytical capacity;
  • c) Proficiency in carrying out documentation


Additional Information

Workplace Lisbon

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