Cash Management Client Support Officer
BNP Paribas
Lisbon, PT
há 2 dias

About the job

The mission of the Cash Management Client Support Officer is to be the single point of contact to our Corporate Clients for all their Cash Management requests from the account opening on, ensuring high client satisfaction, while protecting the bank interest.

Your Main Activities Are

  • Provide Corporate and Institutional Banking (CIB) clients with a first line entry point for support in their post-sales and post trade activities
  • Maintain a dynamic, interactive and pro-active relationship with the clients and with the internal stakeholders, ranging from Front Office to Back Office and Support Functions
  • Manage client's expectations and to be responsible for providing the client with the appropriate answer within a timely manner
  • Report and handle any incidents, complaints and claims according to procedures and policies in place
  • Profile and Skills to Success

  • Bachelor / Master’s Degree in Economics, Finance, Accounting or Business Management
  • At least 2 years’ experience in Client Management roles
  • At least 2 years’ experience with banking and financial operations
  • Knowledge in investments & wholesale banking, cash management and corporate deposits
  • Strong Client Focus, understanding (and preferably experience / open to learn) of corporate clients and their needs
  • Self-starter with a solid work ethic, with a commitment to teamwork
  • Excellent organizational and analytical skills
  • Fluent in English
  • Knowledge of MS Office tools (Word, Excel, PowerPoint)
  • Why joining BNP Paribas?

    Leading banking institution

    BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history.

    It has a presence in 72 countries, with around 200 000 Employees including more than 150 000 in Europe.

    Our presence in Portugal

    Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

    International reach

    Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success.

    BNP Paribas holds key positions in its three core operating divisions : Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

    In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

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