German Customer Advisor – Hotel Reservations (M/F) Lisbon
Webhelp Portugal
Lisboa, Portugal
há 14 dias
source : Empregos Online

Introdução :

Webhelp is a multinational company, present in 35 countries with more than 50 000 employees and is a global leader in business process outsourcing.

Webhelp is growing in Portugal since 2015 and has over 1000 employees and counting!

Descrição da Função :

Your mission :

  • Offering information, solutions and advice and guidance to customers with their last-minute bookings or need of modification;
  • Advising by bringing your creativity and intuition to assist undecided customers;
  • Help customers choose from the range of hotels in the Americas, Europe and Australia;
  • Managing expectations and claims in a very positive, polite and diplomatic way.
  • Requisitos : Profile :

    Profile :

  • Native or fluent in German;
  • Good command of English (minimum B2);
  • Previous experience in customer service, tourism or travel is a plus;
  • Availability to work in rotating shifts (schedules depending on the project);
  • Ease in multitasking several applications at once;
  • Excellent listening and communication skills;
  • Positive attitude and team spirit;
  • For non EU residents it is mandatory to have a valid work-permit.
  • Oferece-se : What we offer :

    What we offer :

  • Opportunity to be part of a challenging and fast paced environment;
  • Possibility to collaborate with some of the biggest brands in the industry;
  • Free training, professional development and career evolution;
  • A multicultural and inclusive environment;
  • Attractive benefits pack that includes a performance bonus, meal allowance, transportation allowance, two extra salaries, private Health Insurance + dental plan (after six months), English speaking Doctor on site, among others;
  • If living abroad, we offer a relocation package that includes : three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€;
  • Work Place Lisbon, Portugal.
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