The Senior Technical Sales Support Specialist provides pre-sales and post-sales technical support, training and expertise to support sales representatives, resellers and customers during the sales process, working closely with sales and account teams.
Responsible for translating customer requirements into technical solutions. From CCD to Datacenter. Solutions design in datacenter.
Sizing in Storage, Hyper-Converged infrastructure (vSAN, Nutanix) and backup systems (commvault, eternus). Networking sizing and basic understanding.
Needs to answer RFI / RFP / RFQ technical questions and act as a technical expert liaison with partners and requesters whenever needed.
Some deeper knowledge of more advanced solutions, such as SAP environments and solution design is a plus.
Key Accountabilities :
Establish, maintain, and manage technical relationships with current and prospective customers
Provide pre-sales technical support for networking and services opportunities
Assist with solutions selling by preparing and delivering presentations to customers
Interact with customers to ensure agreement on technical requirements for projects (requirements gathering)
Prepare high quality, accurate and timely responses to quotes received from customers in the field
Translate complex business requirements into solutions
Prepare and deliver technical presentations to generate interest in products (hardware, software and services)
Provide advice regarding architectural questions, product prerequisites, product features, etc.
Facilitate better communications and understanding of customer requirements between customers and Fujitsu
Establish & maintain technical expertise for all products supported (hardware, software, services, etc.
Contribute to pricing discussions as appropriate
Key Performance Indicators :
Market share (if applicable)
Feedback from Sales and account teams
Feedback from customer
Effectiveness of training delivery / explanation of technical concepts
Quality of proposals