Retail Operations Manager (Spanish Speaker) - Lisbon

Retail Operations Manager (Spanish Speaker) - Lisbon

You will collaborate with the Country team for Spain as well as Retail Ops team for Europe and other retail cross functional stakeholders You will define, develop and analyze the relevant KPIs incl. quality management of contact centers, retailer performance KPIs by creating reports to optimize processes, systems and structures. You are our first contact point for our B2B clients and internal operations. Optimize operations and sales processes to close sales faster and deliver a superior customer experience You will work cross-functionally with other teams to ensure smooth running of retail customer service operations. You will address customer escalations timely and accurately. You have a strong strategic mindset and are an excellent communicator. You lead complex projects and transformations with routine and with a hands-on, impact-first approach. You are enthusiastic about innovative retail approaches as well as their implementation and further development.

What you'll do

• You will collaborate with the Country team for Spain as well as Retail Ops team for Europe and other retail cross functional stakeholders
• You will define, develop and analyze the relevant KPIs incl. quality management of contact centers, retailer performance KPIs by creating reports to optimize processes, systems and structures.
• You are our first contact point for our B2B clients and internal operations.
• Optimize operations and sales processes to close sales faster and deliver a superior customer experience
• You will work cross-functionally with other teams to ensure smooth running of retail customer service operations.
• You will address customer escalations timely and accurately.
• You have a strong strategic mindset and are an excellent communicator.
• You lead complex projects and transformations with routine and with a hands-on, impact-first approach.
• You are enthusiastic about innovative retail approaches as well as their implementation and further development.

What you'll bring to us

• You have a Bachelor's Degree, Customer Service and Operations experience ideally from a FMCG background (Retail, Wholesale (B2B), Sales and Operations)
• You have demonstrated that you are a self-starter and resourceful in reaching ambitious targets.
• You are analytically strong and can draw meaningful insights when looking at data.
• You are hypothesis-driven; you are able to articulate logical hypothesis in the absence of data.
• You are very comfortable with continuously changing opportunities and priorities
• You are a team player with ability to work cross-functionally

What we offer

• Assume responsibility and decision-making authority from your first day.​
• Work on exciting and challenging projects and to create an impact with new, innovative ideas.​
• Grow personally and professionally from working both independently and as part of an international team.​
• Work with and learn from experts and mentors in diverse fields.​
• Create strong and meaningful connections with your team members at exciting company events.​
• Be part of a team with a non-hierarchical and non-political mindset; one team, one dream!​

Become an EmmieOur work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.Our aim is to get back to you in a couple of days, however we are currently receiving a large amount of applications and this might lead to a delay in the process. We will get back to you as soon as possible!

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