Italian Customer Support Agents - Remote
Spoton Connections
Lisbon, Lisbon, Portugal
há 5 dias
source : JobsFactor

Responsibilities :

Ability to assist users with general Inquiries and technical support issues through phone, email, chat and social messaging channels (as assigned) regarding Sports streaming services

Solve with precision and efficiency emerging issues that customers may face in a proactive way

Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner

Meet and exceed our customer service quality goals, compliance regulations and productivity targets

Create amazing customer experience that people value and we are proud of

Be responsible to follow the direction of management and provide feedback

Requirements :

C2 or Native level of Italian is needed

C1 of English is needed

Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills

Analytical and problem solving skills with strong attention to detail

Desire to learn and advance, be a curious investigator and problem solver

High-speed internet access and appropriate conditions for remote work

Must hold EU citizenship or valid work permit for Portugal

Be a local candidate or willing to relocate to Portugal

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