Apoio ao Cliente / Customer Service Representative (French Support)

FREE NOW

Beja

há 48 mins

Please apply in English -

We are looking to grow our Customer Experience Team onsite in Lisbon , supporting our customers in French .

Do you mix well and love customer care? Are you an enthusiastic, energetic self-starter that is keen to learn with a passion for Customer Experience?

Then this is the role for you! As a Customer Experience Representative you will be the first point of contact for all our customer segments.

These are your responsibilities :

Finding individual solutions for our customers e.g. difficulties with the App, payment issues, lost items, receipts

Moderation in difficult situations (especially between passenger and driver)

Support in all matters of customer satisfaction

Written correspondence in French

Other related projects

These are your qualifications :

Practical work experience in the area of Customer Service

Excellent written communication skills

Good time management and organisational skills

Technical understanding and fast learning capacities

A warm approachable manner with strong interpersonal skills

Self-motivated and strong desire for new challenges within a fast growing company

Native or at least fluent in French and fluent in English

Diversity & Inclusion

At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

We celebrate diversity and have a clear vision : to be the place where a diverse mix of talented people want to come, stay and do their best work.

Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.

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