At Volkswagen Digital Solutions (Permanent), in Lisbon, Portugal
Expires at : 2021-01-23
The Volkswagen Group is presently forging ahead with digital transformation. Volkswagen Digital Solutions is part of this transformation through its 3 Tech Units : AMS, MAN Digital Hub and SDC : LX.
Our Tech Unit is helping the Volkswagen Group to expand its development and operations and our teams are following this growth.
We currently have different teams managing and developing software for the Group.
Be part of a new team that is responsible for providing application support to different security applications. The aim of the service is to ensure efficient and qualified operation.
As an IT Service Analyst, your focus will be on handling, analyzing and solving complex issues as well as providing a quality service to our customers.
IT Operations :
Perform analysis on incoming Incidents in order to determine root cause and a possible solution
Create, track and validate change requests for the application and related systems
Proactively identify and track problems that can cause incidents to occur, ensuring that a permanent solution will be found
Collaborate with customer, provider and other VWGIS departments in rollouts and provisioning of security applications, ensuring process quality and mitigating risk while meeting planned deadlines
Monitor productive deployments in collaboration with multiple teams
Monitoring and maintenance of the infrastructure
Maintain a Knowledge Base by creating and improving articles containing technical documentation, useful information for daily work, standard procedures and best practices
Participating in the planning and implementation of continuous process improvement
Bachelor's degree or above in Computer Science or related field
At least five years of work experience in IT Operations
Experience with SQL
McAfee ePolicy Orchestrator Administration
Infrastructure administration (Windows)
Customer focused and advanced problem-solving skills
Highly motivated with a "getting things done" attitude
Good communication and collaboration skills
Very good English skills, both written and spoken
You are in Lisbon or willing to move to Lisbon after the pandemic situation
Nice to have
Knowledge in ITIL
Experience with FireEye HX
Experience with McAfee File and Removable Media Protection
Experience with McAfee Web Gateway
Monitoring and logging tools (e.g. Splunk or Elastic Stack)
Benefits & Perks
n opportunity for you to join an amazing startup-like atmosphere and to be a part of the creation of our local company culture, with the support of a solid international group
An agile environment where your ideas are welcome
A very talented team, just as passionate and goal-oriented as you
Continuous training and career development
Competitive benefits package.