IT SERVICE MANAGEMENT ANALYST,Portugal
CAS TRAINING
Portugal, Portugal, PT
há 6 dias
source : Tecnoempleo

Descripción

Precisamos incorporar un Service Management Analyst para importante proyecto del sector financiero, con sede en Madrid Capital.

Se incorporará en el equipo de Change & Release que se encarga de garantizar el buen uso de la metodología y procedimientos estandarizados para el manejo eficiente de los cambios y calidad del servicio de IT.

Imprescindible inglés fluído, se trabaja en entorno europeo.

Ubicación : Madrid Capital

Horario : de 9 : 00 a 18 : 00, Lunes a Viernes

OFRECEMOS :

Incorporación inmediata a nuestro Equipo multidisciplinar y de alto nivel técnico.

Carrera profesional.

Seguimiento personalizado de tu desarrollo en la Compañía.

Contrato indefinido con nuestra Consultora, CAS TRAINING.

Paquete retributivo atractivo y competitivo, a negociar individualmente en función de la experiencia aportada.

Formación en Fabricantes a cargo de nuestra Consultora, CAS TRAINING.

The principal day to day responsibilities can be summarised as follows :

Change Management :

  • Analyse all requests for Change and ensure that they comply with the Change Management guidelines.
  • Identification of risk, impact, validate classifications of Change, implementation plans, challenge suspect requests, ensure appropriate level of approval and communication across the organisation
  • Raise Change issues and co-ordinate their resolution (scheduling conflicts, compliance with standards, procedures etc).
  • Facilitate discussions between IT teams regarding Change issues
  • Ensure standard procedures and documentation are used and assist with their maintenance and development.
  • Maintain a schedule of Changes and communicate these locally and where necessary
  • Interface with the relevant teams to ensure clear communication on failed changes / software releases.
  • Problem & Incident Management :

  • Responsibility for the Incident & Problem Management processes for the CIB organisation.
  • The promotion of Problem Management Concepts as relates to incident handling, root cause analysis, proactive trending, major incident follow-up for incident avoidance.
  • Skills & Qualifications :

  • The candidate should have 1 - 3 years experience within a Service Management or IT Production function, i.e. Release Management, Change Management, Configuration Management, Software Control & Distribution, Service Management, Problem Management, Help Desk
  • Previous working knowledge of Change / Release Management theory and practice
  • Good understanding of Configuration Management theory and its usage / benefits to other IT processes
  • ITIL understanding and qualified to at least Foundation level
  • Consultor
  • Jefe de Proyecto
  • Detalles de la oferta

  • Idioma : Inglés (Alto)
  • Experiencia : 1 año
  • Formación Mínima : FP1
  • Nivel Profesional : Empleado
  • Número de puestos : 2
  • Tipo contrato : Indefinido
  • Jornada : Jornada completa
  • Salario : 27.000 € - 33.000 € Bruto / año
  • Incentivos : Acceso a formación de CAS TRAINING
  • Otras Provincias : Barcelona, Ciudad Real, Guadalajara, Salamanca y Valencia
  • Info Otros Países : Portugal
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