IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients.
Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
We are looking for a Junior profile to join on a growing project in our company.
About the role :
Service Lead competencies applied to manage from Oeiras Portugal, SFE and CRM platforms for the Pharmaceutical Industry on EMEA, NCSA and APAC regions.
Accountable for the coordination of different internal partners with connections to the distinct client projects.
Principal responsibilities :
The preferred point of contact for customers regarding business definition and requirements gathering on subscribed services and products
Accountable for the Change Request Management on cycle deliveries, managing with partner teams from the technical execution to the final delivery to the customer, being responsible for the communication (internal and external) and coordination of Customer Configuration Releases (Configuration cycles)
Responsible for the transparency program (communicate on what has been done whatever the status)
Build and maintain strong relationships with Clients and Partners.
Accountable for the coordination of Product Releases deliveries
Promote an effective Central Governance approach with all partners involved on Service Delivery. Participation in Service and Operations Reviews as required.
Monitor services activities and reporting delivery according with SLA
Required Education, Skills and Qualifications :
Strong aptitude to learn IQVIA Global Client Service Partner services operational knowledge
Ability to develop knowledge of IQVIA products and services
Proven Client / Customer Service expertise
Proactivity and ability to work within large teams acting with different partners
Ability to plan and prioritize their day to day workload to meet client deadlines with quality
Good English written, and oral communication skills are essential to this role
Ability to review and resolve daily queries
Demonstrates an excellent understanding of risk associated with the role
Proven Information Technology knowledge in areas like Collaboration, CRM, Analytics - Reporting and Relational Databases
Preferred Qualifications :
Relevant high school level degree
Knowledge and Experience in Salesforce platforms
Experience in Customer Service : 1 - 2 years