Francophone Customer Care Agent
Have fun, travel and have a new experience with MGI and its multinational client. Alone or as a couple, join the team in Portugal!
Would you like to have professional experience in a multicultural and dynamic company?
Our client, leader in its sector, recruits a limited number of French speaking M / F with experience in French Customer Service, such as Cashier, Receptionist or Seller to serve customers of a major brand.
Communicate with French-speaking customers by phone, email and online to provide exceptional service
Establish a relationship with customers to help them with their inquiries, in particular : taking orders, product information, monitoring of deliveries, returns, ...
Discuss new products and manage multiple tasks to quickly resolve customer queries
Identify ways to improve processes to improve sales, brand loyalty, service and customer experience
Update systems with information and assist marketing, retail and other teams to improve service and customer satisfaction.
Fluency in basic English desired
Flexibility to meet changing business needs and varying business deadlines
Hold a high school or university diploma
Good computer skills
Previous experience in a customer service environment, preferably by telephone
Benefits : Base salary
Monthly meal allowance
Additional base salary paid in June and additional base salary paid in November
Bonus upon signing the contract
Relocation package which will cover :
o Your flight to Porto,
o Two weeks accommodation at the hotel
o The remaining amount paid at the signing of the contract
Stimulating work environment
Comprehensive training and career development
What is holding you back? Apply now!