Francophone Customer Care Agent - Lisbon, Portugal
Cofidis
Lisbon, Portugal
há 6 dias

Francophone Customer Care Agent

Have fun, travel and have a new experience with MGI and its multinational client. Alone or as a couple, join the team in Portugal!

Would you like to have professional experience in a multicultural and dynamic company?

Our client, leader in its sector, recruits a limited number of French speaking M / F with experience in French Customer Service, such as Cashier, Receptionist or Seller to serve customers of a major brand.

Responsibilities :

  • Communicate with French-speaking customers by phone, email and online to provide exceptional service
  • Establish a relationship with customers to help them with their inquiries, in particular : taking orders, product information, monitoring of deliveries, returns, ...
  • Discuss new products and manage multiple tasks to quickly resolve customer queries
  • Identify ways to improve processes to improve sales, brand loyalty, service and customer experience
  • Update systems with information and assist marketing, retail and other teams to improve service and customer satisfaction.
  • Requirements :

  • Fluency in basic English desired
  • Flexibility to meet changing business needs and varying business deadlines
  • Hold a high school or university diploma
  • Good computer skills
  • Previous experience in a customer service environment, preferably by telephone
  • Benefits :
  • Base salary
  • Base salary
  • Monthly meal allowance
  • Transportation allowance
  • Performance commissions
  • Additional base salary paid in June and additional base salary paid in November
  • Bonus upon signing the contract
  • Relocation package which will cover :
  • o Your flight to Porto,

    o Two weeks accommodation at the hotel

    o The remaining amount paid at the signing of the contract

  • Stimulating work environment
  • Health services
  • Comprehensive training and career development
  • What is holding you back? Apply now!

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