Business Analyst for Airbnb - Lisbon, Portugal
Lisboa, Portugal, PT
há 5 dias

Business Analyst for Airbnb - Lisbon, Portugal

Lisboa, Portugal, PT

Business Analyst for Airbnb - Lisbon, Portugal


Learn, Lead & Grow at Sitel Group

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals.
  • We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally.

    You choose where you want to go; we help you get there.

  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day.
  • We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.

  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do.
  • Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

    About Sitel Group

    As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

    With 100,000 people around the globe working from home or from one of our CX hubs we securely connect best-loved brands with their customers over 4.

    5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints.

    Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.

    Come and work with us.

    We are looking for a talented and accomplished Business Analyst to join our team.

    Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

    As a Business Analyst in this project, your daily responsibilities will include :

  • To deliver all reporting activities.
  • Ensures that reports are timely, accurate, clear and useful.
  • Designs new reports and ensures that existing ones are still relevant.
  • Ensures that reports are properly labelled and filed and the data history is maintained to enable future analysis.
  • Organizes regular briefing and discussion of the results
  • Supports in the management of data required for incentive and bonus schemes.
  • Provides on request the data to support the sites.
  • Establishes a culture of accuracy in data administration and reporting and respect for critical analysis of results.
  • Delivers information required for invoicing and other financial reports.
  • Prepares reporting for and attends regular review meetings with the client on a monthly and quarterly basis.
  • Prepares monthly reporting
  • Prepares a weekly scorecard to be shared with the client and with the Sitel management to keep track of the results up to date.
  • Proactively manages and is responsible for all Health and Safety issues for the team, ensuring a safe working environment for everyone.
  • Takes personal responsibility to understand and comply with all company and client security requirements and policies

    To succeed in the role, you will need to have :

    Experience :

  • Experience in producing reports and handling data is essential
  • Experience with Finance field
  • Experience in the analysis of data and presentation of business recommendations
  • Experience of work in a call centre is desirable
  • Experience in the technology industries is desirable
  • Skills :

  • Expert problems solving skills
  • Excellent written & spoken skills (Ability to present complex subjects to all types of audiences)
  • Extensive analytical, mathematical and summarising skills
  • Methodical, detailed and objective thinker
  • Capable of managing stress and deadlines
  • Debating and negotiating skills
  • Able to work unsupervised and set their own agenda within business priorities
  • Innovative, creative thinking
  • Knowledge / Abilities :

  • Advanced knowledge of MS-office Products (Word, Excel, PowerPoint, Access, and Outlook) and other software was appropriate to the project
  • Skills in the use of pivot tables essential
  • Programming / SQL skills desirable
  • Proven application of skills in managing database structures and data management approaches
  • Languages :

  • Fluent in written and spoken English
  • Any additional language is an asset
  • Specific Requirements (when necessary) :

  • Availability to travel
  • Out-of-hours support
  • Benefits.

    What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • Competitive wages and stability
  • Continuous investment in training and personal development
  • Private healthcare & dental insurance (after six months of employment)
  • Continuous learning / development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
  • Join the #SitelLife

    Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity.

    You choose where you want to go; we help you get there!

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