Tech CRM Lead
Marley Spoon
Lisbon, Lisbon, PT
há 6 dias

Description

  • You’ll be responsible for ensuring that we’re using the CRM systems and associated integrations to their fullest capabilities, and are constantly innovating to improve further.
  • Building our CRM technical stack by uncovering additional technical capabilities, integrations and data sources.
  • Engaging with third-parties to implement, test, maintain and manage the integrations that improve our multi-channel CRM capabilities and help advance our CRM strategy.
  • Ensuring the successful technical implementation and end-to-end testing of complex integrations with the CRM system.
  • Design and document technical CRM solutions based on business needs (including email, SMS, Push, In-app, WhatsApp, Direct Mail and API connections)
  • Performing QA testing of campaigns and taking care of technical optimization & maintenance of transactional communications.
  • Translating requirements from the team into exact scope and technical specifications.
  • Effectively prioritizing projects, managing multiple competing priorities simultaneously and driving projects to completion.
  • Closely collaborating with Marketing, Data / Data Science and Digital stakeholders.
  • Requirements

  • Ideally, 4-5 years of technical experience in the CRM field
  • Experience developing and deploying email, push, whatsapp, direct mail, SMS, etc. via third party service providers (e.
  • g. Iterable, MailChimp, etc.,)

  • Develop highly personalised code for CRM content using scripting languages such as JavaScript, HTML, CSS, XML, JSON
  • Ability to integrate independent products via APIs with the CRM system
  • Deep knowledge of CRM landscape and email template editors
  • Knowledgeable in Data ecosystems and being able to manage / map data schema for CRM
  • Analytical skills and commercial acumen, open to testing new ideas and validating them with data
  • Fluent in English
  • Benefits

  • An open, diverse culture with over 50 nationalities of friendly, fun-loving foodies!
  • A company that’s growing fast, with plenty of opportunities for personal and professional growth
  • Flexible working hours; hybrid work policy (remote + office)
  • 24 paid days off per year
  • Food allowance of 7.62 euros per worked day
  • Health insurance to all employees
  • 12 training days per year and online courses license at Coursera
  • Possibility to be a part of Marley Spoon’s success with an outstanding equity program
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