Technical Care Specialist
CNS Cloud and Network Services
Amadora, Portugal, Portugal
há 5 dias

What you will learn and contribute to

We are looking for talented individuals to join our Services & Care team in Portugal. You will be part of our highly skilled team delivering support for Analytics solution such as Customer Insights, Fixed Network Insights etc.

for customers across the globe.

Are you passionate about solving problems?

As part of our team, you will :

  • Be responsible for providing high level of expertise for complex customer network requiring global understanding of the technologies
  • Troubleshoot standard and complex cases including Emergencies and Escalations
  • Customer fault analysis and resolution
  • Perform complex technical activities as required such as S / W upgrades and updates, System integration, preventive care etc.
  • Ensure high availability of services through activities such as troubleshooting, root cause analysis, vendor escalation and management, correction development, testing and implementation
  • Regular reporting the work progress; provides updates of incident progress throughout the case lifecycle process
  • Participates in the regular customer services meeting; manages customer communication on case level and through the case lifecycle, supports Care Program Manager
  • Willing to work in 24x7 environment
  • Your skills and experience

    You have :

  • Good Telecom Knowledge
  • Good working experience on Linux, Unix servers
  • Basic Networking Knowledge
  • Min. 3 years of exp. In Java / j2ee, JSP technologies.
  • Min. 3 Years’ Experience in Hadoop, Spark and ETL technologies.
  • Working knowledge of Open Source technologies like Kubernetes, Docker container etc.,
  • Working knowledge of Business Object Model
  • Good Knowledge of writing the SQL Queries, Oracle. Postgres, HBase, Hive
  • What we offer

    Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

    Nokia is committed to inclusion and is an equal opportunity employer

    Nokia has received the following recognitions for its commitment to inclusion & equality :

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
  • At Nokia, we act inclusively and respect the uniqueness of people.

    Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    We are committed to a culture of inclusion built upon our core value of respect.

    Join us and be part of a company where you will feel included and empowered to succeed.

    LI-Hybrid

    Additional Information

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