WFH - German Advisor for Signify -3000€ Signing Bonus
Webhelp France
Lisbon, Portugal
há 6 dias

About the job role :

As a Customer Support Advisor , you will provide a warm and professional contact with each of our customer's clients and solve with precision and efficiency emerging issues that customers may face.

You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.

Our brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things.

As a Customer Support Advisor , you will :

  • Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers' inquiries and / or attending to potential requests.
  • Resolve product or service problems by clarifying the customer's complaints.
  • Provide accurate, valid, and complete information by using the right methods / tools.
  • Give real-time, accurate information that empowers the customer to make decisions.
  • Listen to the customer's unique situation and acknowledge their needs.
  • Go beyond the customer's service expectations so they will remember and share their great experience.
  • We are looking for :

  • Native or Proficient German (C2)
  • Fluency in English (B2)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience in Customer Service or as a sales representative is a plus
  • For non-EU residents, it is mandatory to have a valid work permit
  • We offer you :

  • Competitive wages (14 monthly payments per year)
  • 3000€ Signing Bonus
  • Performance bonus
  • Health insurance (after 6 months contract)
  • Investment in training and personal development
  • Relocation package - shared accommodation and flight reimbursement
  • Work from home based in Portugal
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
  • Life at our company :

  • Work in a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Lisbon, Oriente, Portugal.
  • Ready to take up the challenge?

    Join our team and show off your talent!

    All submissions will be treated confidentially under the General Data Protection Regulation.

    Webhelp Portugal is an equal opportunity employer.

    Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

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