Deal Manager Services Specialist
Webhelp Portugal
Lisboa, Portugal
há 13 horas
source : SAPO

We are hiring!

As a Deal Manager Services Specialist, you will manage the whole deal lifecycle for a specific deal following a defined methodology through specialized & centralized resources (DMO).

Main Responsibilities

As a Deal Manager Services Specialist , you will :

  • Manage Sales and Customer expectations regarding time-to-completion for a given project;
  • Manage exceptions and escalations, handling customer expectation and satisfaction;
  • Maintain ongoing communication with both internal and external customers via telephone and / or email / IM for request’s status updates;
  • Understand and apply current business practices, proactively understanding requests’ priorities, and provide prompt answers to critical deals according to assigner criteria.
  • Proactive Deal Management;
  • Critical Deal Management - since the DID is flagged to be managed until all processes are completed (coordination of internal procedures through engagement with multiple cross-functional teams);
  • Providing regular updates on request status;
  • Manage exceptions and escalations, handling customer expectation and satisfaction;
  • Take action to solve complaints and Identify the need for corrective or preventative action;
  • Act as a single point of contact for all deal-related activities / updates;
  • Follow a structured workflow management set of activities;
  • Customer-facing Interactions / engagements as agreed upfront;
  • Responsible for continuously engaging with stakeholders to realize gaps and drive efficiencies;
  • We are looking for

  • Excellent command in English (minimum C1)
  • The second Language counts as a plus
  • Relevant University Degree (preferable)
  • At least 2 years of experience In Business / Commercial Support
  • Experience in IT Companies is a plus
  • Very good Ms Office (Excel) knowledge
  • Skills for the job

  • Excellent analytical and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Capability to logically plan and set priorities, identify, and resolve problems to produce measurable results.
  • Ability to identify and analyze the complex project, process, and systems requirements.
  • Excellent verbal and written communication skills.
  • Organization & Planning.
  • Stress Management.
  • Results-driven.
  • We offer you

  • Competitive wages (14 monthly payments per year)
  • Free Transportation to the office
  • Monthly meal allowance
  • Health Insurance after 6 months
  • Monday to Friday schedule
  • Possibility to participate in a growing multicultural project
  • Good career prospects in a reputable company which rewards serious and hard workers
  • Workplace : Tagus Park, Oeiras Lisbon, Portugal.
  • Ready to take up the challenge?

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