German Collection Team Leader
Spot On Connections
Portugal, Lisbon
há 6 dias

The chosen candidate will be leading a team of 15 experienced Collectors while this person will be responsible to motivate and inspire team members.

You will be analyzing their performance data, develop training methods and assist management with improving procedures and workflows.

Responsibilities :

  • Giving direction and guidance to Loan Administration Specialists in line with targets;
  • Lead by example, coaching and mentoring your team to be the best;
  • Conduct one to ones and performance reviews;
  • Communicate with external collection agencies;
  • Work closely with management to improve working procedures;
  • Most importantly, putting customers at the heart of everything you do.

    Requirements

    Fluency in both German and English

    Experience in Managing a Team as well as serving Customers - Previous experience in similar role is required

  • Must be target driven, competitive and ambitious;
  • Enjoys working in an international company with many different cultures around you;
  • Great skills with MS Excel;
  • Located in Malta

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