Job Title : Solutions Architect within Delivery team in EMEA Location : Lisbon, Portugal Reports To : A Team Lead who then reports into a Solutions Director, Customer Success My client is high growth 500+ person, Canada headquartered software vendor that sells into both the Service Provider market and the wider enterprise space (they have closed business in the automotive area recently but they mostly sell to Telco & Media customers).
The business has grown by over 25% per year for the past four years and 2016-17 saw a huge jump in new bookings / revenue with several substantial deals completed.
They are looking for a Solutions Architect to work within the commercial team (rather than delivery). The client has been taking people out of their delivery function to work on POCs / proposed solutions architecture (this is more technical than what their presales people go to) and detailed knowledge of how their products work and integrate into a client environment.
The ideal candidate will be happy in a customer facing environment, happy to travel internationally and be evangelistic about the benefits of our client's solution.
The person would ideally be based within a reasonable distance of London or South Wales / Bristol (but working from home from anywhere in the UK would also work).
POSITION OBJECTIVE : Provide technical leadership for all aspects of design, delivery, & production support for strategic accounts (e.
g. customers, internal engineering, delivery teams, internal support) Identify, communicate, and lead resolution of issues that impact the delivery or ongoing health of a customer?
s solution Collaborate across internal organizations to improve customer delivery methodology and react proactively to industry trends and opportunities ROLE RESPONSIBILITIES : Takes responsibility for design and delivery accuracy, stability, & performance of our client's Solutions Actively develops and manages relationships across multiple organizational tiers and disciplines with strategic customers Lead and participate in design, triage, and / or testing sessions with program stakeholders (e.
g. customer, our client, 3rd parties) Produces, reviews, finalizes, and approves technical documents to ensure delivery accuracy and success Works with customer and delivery team to drive resolution of issues arising from changes to scope, requirements, design, etc.
Provides knowledge and thought leadership across multiple domains, including : Understanding the technologies involved in a delivery, how they relate to our client?
s Solutions, and addressing issues before they impact a program, Transferring this domain and product knowledge both internally and externally, Representing our client?
s perspective & interests to industry groups and standards bodies as required Works with Product Management, Marketing and Sales to : Provide the point of contact with third party vendors where interfaces need to be built to these systems, Work closely with Product Architects to align Product capabilities to Solution requirements, Assist in the preparation of RFI / RFP responses, Outline the Proposed solution, Prepare sizing and estimation, Perform technical and functional presentations to prospective customers, Keep up to date with Industry trends Works with Professional Services and the Solution organization to : Provide industry and domain consulting services to customers, Review, update, and approve implementation design documents, Establish & maintain knowledge transfer, training, and adaptation of functionality in customer implementations Works with Documentation to ensure accurate representation of design and capability within technical publications SKILLS : Communicating Analyzing data Problem solving Business acumen Interpersonal skills Decision making Customer management Domain knowledge Deep knowledge of the fixed and wireless telecom industry, technology and service environment Knowledge and demonstrated experience with carrier-
grade fulfillment and activation processes for devices and networks for both voice and data Knowledge and demonstrated experience with VoIP, IMS and Service Delivery Platforms Knowledge of mediation and call detail record management, including usage mediation processes is an asset Demonstrated experience with OSS and provisioning systems Experience in use case and technical specification creation Solid understanding of Service Oriented Architecture principles and Proven ability to achieve challenging goals and objectives.
Strong knowledge of programming languages, service oriented architectures, web services, RDBMS, workflow languages, technical standards Fluency with Telemanagement Forum standards and practices Proficient in UNIX / Linux environments EDUATION & EXPERIENCE Extensive experience in a high growth, telecommunications, cable, and / or high tech software environment Experience of BSS / OSS solutions specializing in Catalog, Configure Price Quote, Order Management and Provisioning.
Understanding of BSS / OSS needs of clients for Cable, Wireless and Telco operators, Experience of integrating with products from major vendors like Amdocs, Lucent Alcatel, Huawei, Ericssons, Netcracker etc Proven experience working with external clients in a technical consulting role, driving requirements and workshops using a Use Case oriented approach Experience working with agile methods of project delivery, either in an agile environment or as part of an agile team Able to work with UML, BPMN2 and other design languages Familiarity with general TM Forum Frameworx concepts Understand the typical retail product lifecycle management process Possess a strong working knowledge of a number of technology standards including : XSD, XML, XSLT, XPATH, WSDL EDI, SQL, Microsoft framework, Web Services, JMS, SOA Application development (e.
active self-starter who can take the initiative and operate independently, and is flexible in their approach and able to tolerate change and ambiguity Excellent interpersonal skills and ability to influence external clients to achieve successful results and communicate technical ideas Outstanding problem-
solving skills and willing to get involved in the detail and be hands-on (be it in design or in technical configuration activities) Proven ability to achieve challenging goals and objectives or deadlines Willingness to travel ( >