Critical Customer Service Representative EMEA/NAM
Carnaxide, Portugal
há 2 dias

General Information

Solvay is a science company whose technologies bring benefits to many aspects of daily life. With more than 24,100 employees in 64 countries, Solvay bonds people, ideas and elements to reinvent progress.

The Group seeks to create sustainable shared value for all, notably through its Solvay One Planet plan crafted around three pillars : protecting the climate, preserving resources and fostering better life.

The Group’s innovative solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices, health care applications, water and air purification systems.

Founded in 1863, Solvay today ranks among the world’s top three companies for the vast majority of its activities and delivered net sales of €10.

2 billion in 2019. Solvay is listed on Euronext Brussels (SOLB) and Paris and in the United States, where its shares (SOLVY) are traded through a Level I ADR program.

Novecare develops and produces formulations that alter the properties of liquids. It offers solutions to the oil and gas industry using an extensive range of surface chemistries combined with applications expertise.

Novecare also provide specialty solutions for certain industrial applications, agricultural, and coatings markets.

Job Overview and Responsibilities


  • Manage a market-dedicated account portfolio in collaboration with the relevant Accounts Managers (typically Critical Accounts).
  • Work within a pool of market dedicated CSRs, on a rotation basis, with strong collaboration between business and supply chain.
  • Support the Accounts Managers in bringing the requested level of service to customers who could potentially at term grow to become Key Accounts.

  • Manage effective and accurate order processing from order placement to invoicing and follow-up
  • Complaint entering and follow-up
  • Managing Customer Specific Requirements in SFDC
  • Sample management in SFDC / SAP
  • Customer request management in SFDC
  • Gain knowledge in the specific markets
  • Participate in some improvement projects
  • This position is for a rotation shift working schedule, rotating between the shifts : - 8h00 to 17h00- 10h00 to 19h00- 14h00 to 23h00

    Education and Experience

  • 2 years in a similar position
  • University Degree
  • Skills

  • Fluent in English
  • Acute customer centricity
  • Excellent relational skills
  • Capacity to collaborate and work within a team
  • Ability to manage projects
  • Microsoft Excel
  • SAP knowledge
  • Google tools (plus)
  • CRM (SFDC a plus)
  • LI-IC1

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